7-Day Unused Credit Pack Refund Policy

PetIntoArt is an independent software project operated by an individual developer.

Last updated: September 23, 2026

Our 7-Day Unused Credit Pack Refund Policy provides full refunds only under the ordinary voluntary policy. It does not provide prorated or partial refunds. A specific paid pack must be completely unused in the sense described below, and all conditions must be met:

• The purchase has completed successfully.
• The request is made within 7 days of the completed purchase.
• No credits from that pack have been finally consumed by a completed portrait.
• No generation reservation remains outstanding against that pack.
• The purchase is not already refunded and no refund for it is currently pending.

Eligibility applies to each purchased pack separately, not just your total balance. Credits are consumed from free credits first, then the earliest purchased available paid credits, followed by later packs.

A completed portrait using any credits from a pack makes that pack ineligible under the ordinary unused-pack policy. If a generation fails technically, its credits return to the original source; it does not count as final successful use. An outstanding reservation must first be resolved. Deleting a successful portrait does not undo its usage.

An eligible refund returns the full purchase amount and removes the corresponding paid credits. Those credits are unavailable for spending while the refund is pending. The eligibility display is a snapshot; eligibility is checked again when you request the refund.

While signed in, use the refund action in Purchase history under Credits & purchases on /account, or contact support@petintoart.com with enough information to identify the purchase. Please do not send full card details. Submit the request before deleting your account.

Waffo processes the payment refund. Processing and bank posting times can vary; submitting a request is not a promise that funds will appear immediately. If status remains pending or you cannot access the purchase, contact support.

A technical generation failure automatically returns the reserved credits to their original source. A failed guest generation restores its guest attempt. Background reconciliation may be needed to complete the return. This is not a cash refund of a paid pack.

A technically successful portrait that you dislike because of its style, colors, composition or difference from your expectations does not automatically receive a credit refund or cash refund.

This does not remove remedies required by applicable law, a Waffo/Merchant-of-Record decision, or a confirmed technical or service defect under the applicable policy.

Duplicate charges, unauthorized payments, payment processing errors, fraud, mandatory consumer rights, chargebacks and payment-network rules are handled separately from our ordinary policy.

Waffo may process refunds or disputes as required by law, payment-network rules, fraud controls or its Merchant-of-Record obligations. These cases are not absolutely limited by our 7-day unused-pack rule or ordinary full-refund-only policy.

Deleting your PetIntoArt account does not automatically request or issue a refund. Remaining credits become unusable. If a pack may qualify for an unused-pack refund, request it before deleting the account.

Account deletion is blocked while a refund is pending, until processing is resolved. An unresolved incoming purchase must also be resolved first. Deleting an account does not erase mandatory rights or Waffo’s legally required transaction records.

For policy questions, support or requests, email support@petintoart.com.